Shipping and Returns

Our Return & Exchange Policy

 In case you change your mind about your purchase, or if you're dissatisfied with a product, We offer a free exchange and return policy excluding shipping costs. We accept returns and exchanges within 14 days of the shipping date for all US orders. All returns must have tags still attached and be in new condition.

The buyer is responsible for return shipping, unless orders were not fulfilled correctly and/or there were damaged/defected products received.

Refunds will be made within 1-3 business days of receiving the returned merchandise and will be credited back to the original payment method. We do not refund shipping cost unless there has been an oversight on our part.

Shipping

 

Before shipping returns, please send us an email at heychaneylane@gmail.com and include your order number. If you are wanting to exchange an item, include the name and size of the item you're wanting.

Further instructions will be given once we receive your email.

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